We, at Sethukrishna Stores represented by the brand name Sethukrishna in this official website, make all commercial and reasonable endeavours to ensure that products are delivered to customers in time. Customers are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platform. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
Domestic:
Free shipping on domestic orders delivered within India.
- All products are shipped within 48 working hours of placing the order. All products are shipped from the warehouse located in Salem, Tamil Nadu (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with 3PL - third party logistics viz. Shiprocket to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Sethukrishna Stores.
- A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide contact number, complete street address along with their pin code details at the time of placing the purchase order.
- Our orders are processed on weekdays i.e. from Monday to Saturday, excluding national or declared holidays.
- In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
- We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
- Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within 12 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at support@sethukrishna.com
- Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
- We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the customer about the delay, within 2 working days, on his/her registered mobile number or email address.
- Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on the website of 3PL. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers.
You can also mail us at support@sethukrishna.com with your order details in case of further queries or concerns.
International shipping
Sethukrishna Stores ships orders to any street address worldwide. We ship orders via our international delivery partners like DHL or FEDEX. All products are dispatched from our warehouse located in Salem, Tamil Nadu, India and are dispatched in 48 working hours. Shipping and Delivery timings may vary depending upon the working hours of the concerned country and policies of our courier partners.
International shipping charges vary by territory. See shipping choices by delivery time in check-out. Expedited shipping option will attract higher charges than standard shipping which will be clearly mentioned at the time of check-out.
ANY CUSTOMS DUTIES OR TAXES THAT ARE ASSESSED BY THE RELEVANT AUTHORITY WILL BE BORNE BY US (Sethukrishna Stores) ON OUR CUSTOMERS' BEHALF.
We strive to provide you a comfortable and speedy delivery of products. The product prices include custom/ import duties or taxes and the same may vary depending upon the country. To grant a seamless delivery to our customers and enrich their shopping experience with Sethukrishna Stores, we have instructed our Courier partners to clear the goods/ products from Customs authority of respective countries, by paying the applicable duties/taxes, on behalf of our customers and to be borne by us.
For more information about shipping and delivery, you may send your queries at: support@sethukrishna.com.